Last updated November 01, 2022

This Shipping & Delivery Policy is part of our https://hopekit.com/policies/terms-of-service ("Terms") and should be therefore read alongside our main Terms: https://hopekit.com/policies/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

For all orders there is an estimated 1 - 4 days of handling time, however, we usually fulfill most orders same business day before 1:00pm MST. You will need to add this to your estimated delivery time.

For all orders in the United States shipping is available for free and varies by location as listed below:

Free 1 - 2 Day Shipping in the following states: 
Arizona, Arkansas, California, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, Pennsylvania, South Dakota, Texas, Utah, Washington, and Wyoming.

Free 3 - 4 Day Shipping in the following states:
Connecticut, Delaware, Washington DC, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, and Wisconsin.

Free 5 - 8 Day Shipping in the following states and territories:
Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Force Pacific.

If You'd Like Additional Shipping Options Those Are Provided As Follows:

Shipping Method
Estimated Delivery Time
Shipping Fee

UPS Next Day Air
2 business days
$23.00 - $90.00

All times and dates given for delivery of the products are given in good faith but are estimates only.

TRACKING & ORDER STATUS:

Tracking information will be emailed or texted upon your order being shipped.
If you have additional questions regarding the status of your order you can login to your account and check online at https://hopekit.com/account/login?return_url=%2Faccount additionally you can email us at support@hopekit.com.

DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.

QUESTIONS ABOUT RETURNS/REFUNDS?
If you have questions about returns, please review our Return & Refund Policy: https://hopekit.com/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
* Email: Support@HopeKit.com

Returns & Refunds Policy

We're committed to making your experience as easy and seamless as possible!

I Want To Return My Gift Or Get A Refund, What Do I Need To Do?

If we receive an error code on your package we will automatically reach out to you and verify the address is correct or if the product never arrived let us know within 30 days at support@hopekit.com. Upon confirmation of address we'll send a second package free of charge to the verified address.

If you are unhappy with the gift you have given, just email us at support@hopekit.com within 30 days of receipt and we'll work with you as detailed below:

If the gift arrived damaged we'll send a second package free of charge within 1 business day of notice. We'll take your word for it, just let us know in the email. 

We have a 100% satisfaction guarantee so if you are simply unhappy with the gift we'll give you a refund. Email us at support@hopekit.com letting us know you are unhappy with the gift and we'll process the refund for you. We only charge a 30% restocking fee upon the refund request and refund back to you within 7 business days the remaining amount on the card that was used to make the purchase. You will not be required to ship the product back to us to request a refund.

If we accidently send the wrong product (this hasn't happened yet, but we're human) or there is a missing item then email us at support@hopekit.com within those 30 days of receipt and we'll send the correct product free of charge within 1 business day. 

Thanks again so much for your trust in us.

Our customer feedback has been great lately but we are human and I'm sure someone's bound to miss a few things here and there.

If you need to redeem a refund or there are any questions about this fantastic service feel free to contact us via email at support@hopekit.com anytime day/night (except holidays) we'll get back to you within 24 hours.

Cancellation Policy

You can cancel your order anytime before it ships by emailing support@hopekit.com! If there are any questions about canceling an order before it has shipped, please contact customer service at 412-866-4673.

If the order has shipped it is no longer eligible for cancellation.

Our One Year Warranty

If any of our products breaks within a year let us know by emailing us at support@hopekit.com and we'll ship out a replacement free of charge.